The sale on the site "siculia-shop.it", which belongs to La Tipica s.r.l., with head office at C.so Ho Chi Min 107/a - 97013 COMISO (RG), Tax Code and VAT no. 01594220889, enrolled with the Companies’ Register of Ragusa under no. 131835(hereinafter "siculia-shop.it"), is governed by these General Conditions of Sale, according to Italian Law and in particular the Italian Legislative Decree no. 70/2003 with regard to electronic commerce and the Italian Legislative Decree 206/2005 (Consumer Code), as amended by Legislative Decrees 21/2014 and 130/2015, on distance contracts.
Users are invited to read carefully the present General Conditions of Sale before proceeding with the order as indicated above, print them or save them on a durable and accessible support.
Access and navigation of the site "siculia-shop.it" imply User's acceptance of the following General Terms and Conditions.
By accessing and using our website you acknowledge that you have read, understood and accepted the terms and conditions established below.
These General Conditions of Sale can be modified at any time; any changes or new General Conditions of Sale shall be in force and effective from the time that they are published on the website and applicable to sales processed after publication.
Customer’s order dispatch will be considered as acceptance of the applicable General Conditions of Sale.
Conclusion of the contract of sale
Orders submitted by the customer to "siculia-shop.it" via Internet must be fully completed and must contain the information needed to identify the customer and the products ordered as well as details of the point of delivery, else it will otherwise be considered invalid.
After receiving the order "siculia-shop.it" will e-mail the customer a detailed acknowledgement of receipt for his/her order indicating the products ordered and the amount billed, including taxes, means of payment and shipping costs.
This moment represents the conclusion of the contract of sale. "siculia-shop.it" reserves the right, at its sole discretion, to accept or decline your order.
Characteristics, availability and warranty of the products
"siculia-shop.it" warrants delivery of goods as specified and descripted on the site.
Each producer shall be responsible for his own products ; in the case of packed products the producer is responsible towards the customer for the truthfulness and completeness of the information displayed on products.
The images included on the website are only intended to facilitate recognition of products; due to changes in the packaging by the producer photos present on the website may not exactly represent the product appearance as delivered.
In the sale of products shall be applied the guarantees provided in Articles 129, 130 and 132 of the Consumer Code.
In the case of a lack of conformity, customers shall be entitled to have the goods brought into conformity free of charge by repair or replacement or to have an appropriate reduction made in the price or the contract rescinded with regard to those goods.
The seller is liable to the consumer for any lack that exists when the goods are delivered to the consumer that become apparent within a period of two years.
In the case of a lack of conformity, the customer should immediately contact La Tipica s.r.l. by e-mail to email@example.com
or by post to La Tipica s.r.l., C.so Ho Chi Min n. 107/a - 97013 Comiso (RG).
The client will loose its warranty right whether the complaint of lack of conformity has been made before the end of the period of two months from the date he discovered the defect.
In particular circumstances, "siculia-shop.it" may be unable to guarantee the availability of all the products offered; in this case "siculia-shop.it" may not be considered responsible for the temporary unavailability of one or more products and will quickly communicate to the customer such unavailability by phone or e-mail, seeking a confirmation to ship only part of the order.
In the case of non-acceptance thereof by the purchaser, "siculia-shop.it" will cancel the order and, if it has been paid in advance, reimburse the amount owed to the client.
The order will be shipped by courier within two working days from receipt of the purchase order and after receiving confirmation of payment. Shipments will not be sent at weekends and on holidays.
Domestic deliveries generally take place within four or five working days from date of shipment.
International deliveries generally take place within five or six business days from date of shipment.
In the case that, one or more products cannot be shipped within thirty days from receipt of the purchase order, in agreement with the customer, "siculia-shop.it" will cancel the order and, if it has been paid in advance, reimburse the amount owed to the client.
"siculia-shop.it" cannot be made liable for any damages occurring during transport.
Each consignment has a shipping tracking code: the customer can track the shipment through the tracking system of delivery of the courier used for shipping.
Delivery shall be at the address specified by the purchaser.
Deliveries in Comiso (RG) and in the neighbouring municipalities can be made with "home delivery" by staff in charge (by entering postal code and place of destination).
Customers are required to verify, upon receipt, if the number of packages corresponds to that indicated on the transport document, if the packaging is intact, and if the products delivered to them match the order.
If the number of items does not correspond to what is indicated in the transport document (or invoice) or in the event that the package presents clear signs of tampering, alteration or deformation, the customer will have the right to refuse the items or otherwise to accept signing the delivery note with the words "ACCEPTED SUBJECT TO INSPECTION" in order to check the contents of the shipment and make sure the condition of the goods later.
In case one or more products are not in perfect conditions because damaged during transportation, the customer must inform "siculia-shop.it" no later than seven days from delivery (date indicated on the transport document). "siculia-shop.it" will, at its own expense, ensure the withdrawal of the product or products in question as quickly as possible and to replace them with a new supply or, if not possible, to repay the amount.
If, at the time of delivery, the recipient is absent, the charge will leave a message / warning to agree with the customer a different time of delivery or permit the withdrawal of the parcel at the nearest office of the courier.
It is advisable to give a telephone number to guarantee the delivery. It will be used in full respect of privacy.
The prices indicated on the website are inclusive of VAT.
Currency of reference for the transactions is the Euro (€).
Shipping expenses are not included and will be calculated in the final phase of the order on the basis of the country the products are being shipped to.
The total amount of the order will be visible before proceeding with the confirmation of purchase.
The prices charged are those listed on the site at the time of order by the customer.
Customer will pay the price of the purchased Products (including shipping expenses) according to the method indicated in the Purchase order.
If a price has been published incorrectly, "siculia-shop.it" reserves the right to refuse to sell it.
"siculia-shop.it" can propose special promotions and promotional offers to be used for purchases on the site.
"siculia-shop.it" reserves the right to suspend any promotion and/or offer at any time without further notice or explanation.
On line sales are similar to mail order and, therefore, it is applicable to these sales the provision contained in art. 2 of Presidential Decree No. 696 of 21/12/1996, which provides for the exemption from the obligation to issue receipt or receipt, unless required by the customer at the time of payment.
If the client wants the receipt/invoice it has to insert its Fiscal Code/VAT number before the purchase order has been confirmed.
Methods of Payment
Payments can be made using any of the following methods:
by advance bank transfer;
by credit card or other means of electronic payment;
If you will pay by bank transfer, at the end of the online procedure, you’ll receive an email with bank information and all instructions you need.
The products ordered shall be shipped only and exclusively after receiving the payment.
Right of Withdrawal
The right of withdrawal is reserved for consumers individuals who purchase goods for purposes not related to their professional activity, trade or business), so it cannot be exercised by legal persons and natural persons acting for purposes relating to their professional activity.
The consumer customer has the right to cancel the Purchase contract for any reason, without explanation and without penalty, in accordance with article 52 and subsequent of the Consumer Code, no later than fourteen days after the delivery of the product or the products purchased, correctly and in good faith, upon written notice to be sent to La Tipica s.r.l., C.so Ho Chi Min n.107/a, 97013 Comiso (RG) or by e-mail at firstname.lastname@example.org
and returning the product/products concerning in the cancellation to the vendor, no later than fourteen days from the communication of the withdrawal agreement by "siculia-shop.it".
For the right of withdrawal the customer may:
a) use the standard withdrawal form downloadable from our website;
b) make any other unequivocal statement setting out his decision to withdraw from the contract.
In the withdrawal notice, the customer must always indicate the purchase order number and the identification code of the Products and wait for an explicit authorisation from "siculia-shop.it", unless its waiver of recovery of the above.
In the case of sales promotions, whose purchase of an asset is combined with another product
which is sold at a ridiculously low price or given away, the right of withdrawal can be legitimately exercised by return of both goods to be purchased, provided that the second product is deemed a promotional accessory to the first product.
The costs for returning the Products shall be at the customer’s expense; all items must be returned intact and in the same state in which they were received, to the address communicated by "siculia-shop.it".
Refunds will be made to the same method of payment used to place the order.
"siculia-shop.it" shall provide to reimburse to the Consumer the entire amount paid for the purchase of the products for which the right of withdrawal is being exercised, including delivery charges previously sustained by the Consumer for the purchase itself (with the exception of the supplementary costs resulting from a choice of the customer of a type of delivery other than the least expensive type of standard delivery offered by "siculia-shop.it").
The client is responsible for packaging the product/products he or she wishes to return and agrees to take all needed precautions in order to protect the product/products from damage or alteration. "siculia-shop.it" recommends choosing a courier that provides tracking and advice of receipt services.
"siculia-shop.it" reserves the right to refuse returned goods if the procedure indicated above is not observed in full.
"siculia-shop.it" will not provide for reimbursement if no product is received.
The reimbursement will be carried out by "siculia-shop.it", after having positively checked the products, as soon quickly possible and no later than fourteen days after receipt the customer’s request.
The refunded amount will be net of any expenses incurred by "siculia-shop.it" for the return.
In case of withdrawal, customers are invited to indicate the reasons for dissatisfaction, to enable "siculia-shop.it" to improve the services offered.
Any customs duties paid by the customer will not be returned.
Copyright and Safety
The documentation, images, trademarks and anything else published and reproduced on this website is owned by "siculia-shop.it" and any public use, reproduction or modification is expressly forbidden.
While every reasonable care has been taken to create this website, "siculia-shop.it" assumes no responsibility for third-party use of the Site, including eventual contamination due to access, connection, downloading of material and software programs from this site.
"siculia-shop.it" therefore accepts no liability whatsoever for damage, loss or prejudice of any kind that third-parties may incur as a result of contact with this site, or following use of the contents published or the software used.
"siculia-shop.it" will not be deemed liable in case of total or partial non-fulfilment of its obligations
foreseen in this agreement in case said non-fulfilment is caused by unforeseeable and/or natural events outside its reasonable control, including for example but not limitedly to, natural catastrophic events, acts of terrorism, wars, popular revolts, lack of power, general strike of public and/or private workers, strike and/or restrictions in terms of availability of couriers and airplane connections
Customer Data and Privacy Protection
In order to proceed with registration, the sending of the order and, therefore, the execution of the present agreement, various personal data of the Consumer are requested.
The Customer formally acknowledges that the personal data supplied shall be registered and used by "siculia-shop.it", in compliance and pursuant to the regulations of the Italian Legislative Decree 196/2003 and subsequent amendments and integrations (Data Protection Code).
The Buyer declares and guarantees that the data provided to "siculia-shop.it" when registering are correct and truthful.
The Consumer, at any time, can update and/or amend the personal data supplied to "siculia-shop.it" within the specific section of the website, accessible subsequent to authentication.
Applicable Law and Forum
The sales contract between the Customer and "siculia-shop.it" is concluded in Italy and regulated by Italian law.
For all that is not expressly provided for herein, the provisions of the Italian Law shall be applicable.
For the solution of any civil or penal disputes deriving from the stipulation of a long-distance contract of sale, if the customer is a consumer (an individual who buys the goods for purposes not related to his professional activities) and not legal persons and natural persons acting for purposes attributable to their professional activity, territorial jurisdiction shall be the reference Court of the town of the Customer’s residence; in all other cases, jurisdiction shall rest exclusively with the Court of Ragusa, Italy
Unenforceability of these General Terms and Conditions
If any provisions of these General Terms and Conditions are partially null, void or incomplete, this shall not affect the validity of the remaining provisions